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- Printer not working Error E9
Printer not working Error E9
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HaritinaSan
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06-12-202412:49 AM
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Product: HP ENVY 6420e All-in-One Printer
Hello,
I have tried all the steps that I could find available but I still get the E9 error message.
Does any one have any suggestions?
Thanks,
Hari
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I have the same question
1 REPLY 1
Irwin6
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06-13-202402:32 PM
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Hi @HaritinaSan,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with your Printer that has a error code.
A) Please follow the steps below to perform a power drain.
1) Take out the cartridges
2) Unplug the power cord from the printer & wall.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges
B) Kindly refer to the steps on thislink to update the printer firmware and let me know if that resolves the issue.
C) If the issue still persists, refer to the steps on thislinkto further troubleshoot.
Please mark this post as“Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irwin6
I am an HP Employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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